Thank you for choosing DigitalCardSuite. We appreciate your business and want to ensure you have a great experience using our digital business card and portfolio services.
As a provider of digital and immediate access software products, our refund and cancellation policy is outlined as follows:
1. Subscription Cancellation
- Cancel Anytime: You can cancel your subscription or premium plan at any time directly from your account dashboard.
- Effect of Cancellation: Upon cancellation, your premium features will remain active until the end of your current billing cycle. After the cycle ends, your account will be downgraded to the free tier, and you will not be charged again.
2. Refund Policy
- Digital Goods / Immediate Access: Since DigitalCardSuite provides digital business cards, hosting, and instant access to premium features upon payment, we generally do not offer refunds once a purchase or renewal is successfully processed.
- Exceptions (Technical Issues): If you were charged multiple times for a single transaction due to a technical glitch, or if the service was not provisioned to your account after a successful payment, please contact us immediately. In such cases, a full refund of the duplicate/erroneous charge will be issued.
- Failed Transactions: Money deducted for failed transactions (where the account was not upgraded) is automatically refunded by the payment gateway partner within 5 to 7 working days to your original payment method.
3. Contact Us
If you have any questions, concerns, or technical complaints regarding our Refund and Cancellation Policy, please reach out to us:
- Email: support@digitalcardsuite.com
- Contact Page: Contact Us